Division of Campus Life
Counseling and Psychological Services

TimelyCare Teletherapy Service

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TimelyCare Teletherapy Service

TimelyCare is a free virtual care service for students to address common concerns that can be safely diagnosed and treated remotely.

A header image promoting TimelyCare with guidance to download it on the Apple App Store or via the TimelyCare website.

In an effort to offer our students the most quickly accessible care, Brown has partnered with TimelyCare, a free teletherapy service which offers students remote counseling with mental health providers licensed throughout the country. This service is intended to supplement existing campus resources. 

Brown students who are actively enrolled have free access to up to 12 teletherapy sessions per year and unlimited access to a library of wellness videos via TimelyCare, on their desktops or via an app. Telemental health services will be available to all Brown students throughout the full year, including the summer months. 

Students can access services via the TimelyCare app 24/7 from any location, especially while living, studying, or traveling anywhere in the United States.

Register for TimelyCare:

  • Visit Timelycare.com/brown
  • Desktop users can enter their Brown email and click sign in to create an account.
  • Mobile users Click “Get The App” on the left middle of the page.
  • Download the app and register using your Brown University email address.
  • Press “Get Care” to get started!

NOTE: If you are being asked to pay for a visit, please reach out to TimelyCare customer support at 833-4-TIMELY immediately.

Additional Mental Health Care Options

There have been no changes to previously offered in-person or crisis care provided by the university. TimelyCare represents an additional care option.
Note: students who are in a crisis can speak with a counselor on a first-come, first-served basis, no appointment needed, please call 401-863-3476.

In-Person Care on Campus

Counseling & Psychological Services (CAPS) is Brown’s primary office providing in-person mental health counseling and virtual mental health care resources. CAPS offers a goal-focused and collaborative approach to mental health via a range of support and prevention services in an inclusive, compassionate, affirming, and socially just environment. CAPS is located at Brown’s Student Health and Wellness Center (450 Brook Street). Licensed social workers, mental health counselors, psychologists, and psychiatrists provide in-person or telehealth counseling and psychiatry services (medications may require a referral). Visit the Appointments page to view hours and learn more about available services. 

To schedule an appointment, students should call CAPS at 401-863-3476 or walk in to speak with a scheduler.

Urgent Care for Students in Crisis

  • CAPS is available on demand 24/7 and 365 days/year to support students experiencing a mental health crisis. During regular work hours, students may either call or walk into CAPS to be seen urgently. Overnights, weekends and holidays, call CAPS at 401-863-3476 (also listed on the back of your Brown ID) and follow the prompts to access the on-call counselor.
  • If students are facing a life-threatening medical or mental health emergency on campus, call Brown EMS at 401-863-4111 or the Department of Public Safety (DPS) at 401-863-4111. Off campus, call 911 or 988 (the phone number for mental health emergencies).
  • Visit our Crisis Services Page for more resources for students experiencing crisis. 

Frequently Asked Questions

TimelyCare is offering 12 free teletherapy sessions each year to Brown University students. In addition to teletherapy, students will also have access to wellness videos through their video platform. Students will be able to find videos on health topics that include, nutrition, stress management, sleep hygiene, as well as videos on mindfulness and yoga.

All currently enrolled Brown students who are located within the United States may use TimelyCare. Free access to TimelyCare ends upon the student’s graduation date.

Brown students will not have to pay for services. The platform is being paid by Brown University Student Health & Wellness.

Students cannot use TimelyCare if they are studying or living abroad. TimelyCare is not currently licensed to provide services outside of the United States. 

Each student who registers with TimelyCare gets 12 sessions. If students need more than 12 sessions, CAPS will work with the student and TimelyCare to explore treatment options.

TimelyCare appointments are akin to traditional 45-50 minute counseling or psychotherapy. By choosing Scheduled Counseling, you have the ability to pick your counselor and his/her availability based on your busy schedule. You may talk to a counselor on Scheduled Counseling about anything from depression and anxiety to grief to addiction, and more.

TimelyCare Counselors can offer support for:

  • Stress and anxiety
  • Adjustment issues
  • Relationship issues
  • Depression
  • Grief and loss
  • Trauma and PTSD
  • Alcohol misuse/abuse
  • Panic disorders

Yes! Just make sure your accessibility preferences on your device are enabled. When you download the TimelyCare mobile application, those settings will be applied to the app.

No, we have not contracted with TimelyCare for telehealth or telepsychiatry prescriptions. A TimelyCare Clinician may send a referral for medication to CAPS at Brown by filling out the referral form. Students may also make an appointment at CAPS or Student Health Services to discuss medication options.

For all appointments, the patient may cancel up to 24 hours prior to the time of the visit. Students will not be charged a fee for canceling appointments within 24 hours, nor will it count towards your 12 allotted sessions. Canceling within 24 hours of the visit time will be considered a no-show and it will count against the 12 session limit.